Πολιτική Απορρήτου

1. THE COMPANY

ETHERASWARE Private Company (in Greek “ETHERASWARE Ιδιωτική Κεφαλαιουχική Εταιρεία”) is a Greek company established in 2022, having its headquarters at Steliou Kazantzidi 47 Street, postal code 57001, in Thessaloniki, Greece, with VAT number EL801886666, Registration Number: 165196106000 incorporated under Greek Law.

NEREID or NEREID | The future of yachting experience is an integrated cross platform management system for marinas, incorporating specialized features to enable full-scale support for boat owners. The domain name of the website (web platform) is nereid.gr.

The web platform (nereid.gr), mobile application (NEREID), content, products (software or hardware produced by ETHERASWARE P.C.), services associated with the software called “NEREID | The future of yachting experience” or “software”, any subdomain of such websites or mobile application (collectively, the “services”) are made available in Greece and Europe by ETHERASWARE P.C. (referred to as the “company” or “NEREID” or “we” or “us”). This privacy policy (referred to as the “Privacy Policy”) explains how we may collect, use, and share User’s personal data, through our services. Updates to this Privacy Policy reflect changes in data protection laws, as well as our effort to provide users with a clear understanding of how we protect User’s privacy.

The Company offers boating, yachting, sailing and marinas or ports related services through its own web platform and mobile application and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. If users disagree with this Privacy Policy, they are advised to discontinue using our services.

User’s privacy is important the Company. We value the trust users have placed in us, and are committed to protecting and safeguarding any personal data users give us. This Privacy Policy describes how we use and process User’s personal data, how we use cookies and how users can contact us if they have questions about their personal data or about cookies.

2. APPLICABILITY OF PRIVACY POLICY

This Privacy Policy applies to all visitors, boaters, skippers, marinas and ports, of our services (individually referred to as “you” or “Users”; collectively “General Users”). We may designate certain sections in this Privacy Policy with Boaters and Marinas headings to indicate information that applies more specifically to those types of users for clarification and convenience only.

• Boaters: As we collect for our General Users, we may also collect and retain your primary boating city, information about your boat, current and prior marina reservation details, favourite marinas, special marina requests, and the contact information of people you add to, or notify of, your marina reservations through our services. These are preferences you make within our services or that are otherwise generated by you through your use of the services. If you use our mobile application, we may collect and retain the marina search locations you select. services, credit, or debit card account information may be required for billing purposes. You are advised not to provide us with someone else’s contact information unless you have their prior consent to share such information with us. We will not contact you for any other purpose than sharing your reservation details, as requested by you. We may also share with marinas summary reports of feedback from you and other boaters. For example, if you provide comments about a marina through our services, these comments may be shared with that marina. Information you choose to share with a marina when you make a reservation and pay a marina through our services may be used by the marina. We do not control, and are not responsible for, the privacy practices of marinas. Please contact the marina directly if you want to learn about the respective privacy practices.
• Marinas: In addition to the types of information we collect for our General Users, we may also collect and retain your bank account information for payment purposes and information regarding your marina as detailed below. The information that we display may include:
  • The name of your marina
  • Marina photos
  • Pricing
  • Whether mooring and/or docking is offered
  • Τοποθεσία
  • Phone number
  • VHF Channel(s) monitored
  • Narrative description of your marina
  • Services and amenities offered at your marina
  • Your cancellation policy

This Privacy Policy does not apply to any third-party services that integrate with our services, or that we use to provide the services to you. For information about third-party privacy practices, please consult with their respective privacy policies directly. Any capitalized terms and conditions not otherwise defined in this Privacy Policy will have the same meaning as in the Terms and Conditions of services (“Terms and Conditions”).

As specified in our Terms and Conditions, we do not verify or claim any responsibility for the content you post to or through our services. Any such action is performed at your own risk. We do not disclose any personal information other than the ones described in this Privacy Policy. Users can always refuse to provide Personal Information, with the precaution that it may affect the performance of or prevent users from using the services. In the Terms and Conditions, neither the web platform nor the services directed toward individuals under eighteen (18) years of age (referred as “Child” or “Children”). We do not knowingly collect or process personal information from Children. If we become aware that a Child has provided personal information to us, we will take all commercially reasonably steps to delete such information. Children are not allowed to use our services.

As a condition to using our services, general users must affirmatively consent to both our Terms and Conditions and our Privacy Policy. Your consent remains, especially if you continue to use our services, until yours affirmatively withdraw such consent by terminating User’s account, as described in the Terms and Conditions.

2.1 PERSONAL INFORMATION

Personal information is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, last name, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2.2 SENSITIVE PERSONAL INFORMATION

Sensitive personal Information is any information, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or any personal information relating to criminal convictions and offenses. We do not  solicit or attempt to collect, use, or process any Sensitive personal information.

3. NEREID DATA COLLECTION

To manage your reservations and payments easier, you have to create a user account on NEREID | The Future of yachting experience (web platform or mobile application). This allows you to save your personal settings, review previous bookings and payments, and manage future reservations and invoices. When you create a user account, you have to provide your first name, last name, email address, telephone number, country, information about your boat and home harbour and other personal information you provide us directly on our services. You might also have to provide your payment information and your preferences for your stay. We do not disclose any of your personal information other than the ones described in this Privacy Policy. You can always refuse to provide your personal information, with the precaution that it may affect the performance of or prevent you from using the services.

The Company provides the administration system for marinas. Therefore, if you are a customer in a marina, we might also store data about you on behalf of the marina. This data includes ordinary personal data like the aforementioned personal data, berth dates (arrival and departure), purchase history, use of our digital services, and your extra preferences (i.e., additional accommodation from nearby hotels in order for us to recommend you related options), all based on your agreement with the marina.

When you visit nereid.gr, some information is automatically collected, even if you do not create a reservation. For example, we may receive information about your IP address, which browser you use, your computer’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude or longitude details. We also collect information about your usage and activity on our services using certain technologies, such as Cookies. We may automatically collect information using “cookies” and similar technologies. Cookies are small data files that may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our services and your experience. We use cookies to identify which areas and features of our services are popular and to count visits to our services. Additionally, we may collect information using web beacons. Web beacons are electronic images that may be used on our services or in our emails. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and identify whether you open an email and act upon it.

Our services may allow you to connect and share your actions, comments, content, and information publicly, with other users, or with friends. Our services may also allow you to connect with us on, share on, and use third-party services, including those on which our services have a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact these websites and services directly if you want to learn more about their privacy practices.

We may also collect information from other sources, such as third-party websites, applications, and services, through which you connect with our services, and we may combine that with information we collect directly through our services. We may access and share information contained in cookies placed on your device by third-party companies or platforms as permitted by the terms of your agreement and privacy settings with such third-party platforms.

4. NEREID DATA COLLECTION AND DATA SHARING

Primarily, we use your personal data to complete and administer your online reservation and payments and forward your reservation details to the accommodation you have booked. We provide international customer service in one (1) language (English). Sharing your details with our global customer service staff allows us to respond when you need us – including assisting you to find appropriate accommodation and responding to any questions about your reservation. We use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. We offer a User account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see accommodation that you have searched before, and see other information you have provided about accommodation and destinations. It also allows you to see any reviews you have submitted about places you have stayed in. If you want, you can share certain information in your user account by creating a public profile that is associated with either your own first name or a screen name of your choice. The type of information you share also includes your boat image or personal photo, the names of places you have stayed in, your lists, your plans for future trips, your reviews and other information about accommodation and destinations.

We use your information for marketing activities, as permitted by law. When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter, or you can administer your subscriptions through your account. Based on the information you share with us, individualized offers may be shown to you on the NEREID web platform, in mobile application or on third-party websites, including social media websites. These might be offers that you can book directly on the NEREID’s platform or third-party offers or products we think you might find interesting. If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone. We might get in touch by email, by post, by phone or by texting you, depending on the contact information you have shared with us. There could be a number of reasons for this:

• The Company may need to respond to and handle requests you have made;
• If you have not finalised a reservation online, NEREID may email you a reminder to continue with your reservation. We believe that this additional service is useful, allowing you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch;
• When you use our services, we may send you a questionnaire or invite you to provide a review about your experience;
• We may send you other material related to your reservations, such as how to contact the Company, if you need assistance while you are away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through NEREID.

In addition, we use personal data for analytical purposes, to improve our services, to enhance user experience, and to improve functionality and quality of our online travel services. We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent. We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Personal information collected through our services for the purposes outlined below in this Privacy Policy, are there by disclosed to you and in connection to our services, we may perform the following actions.

We may use your information to operate, maintain, and improve our platform, mobile application, products, and services, as well as, to process payments (the company may collect and use your personal information to create, authenticate a claim to, or otherwise maintain a user account on the services in order to send you transaction receipts and to authenticate your credit card, debit card, or bank account information when you provide that information to us) and send related information, including confirmations, invoices, technical notices, updates, recommendations, security alerts, and support-related actions  (in case you contact customer support for any questions, to provide feedback or comments, or in response to one of our service updates).

We may collect, use, process, and share your contact information in order to communicate with you, diagnose any potential issues with the services, provide you with a response or solution, and generally provide customer service. We may request additional information from you in order to optimize our contact with you. We may also use the contact information you provide us to send you information relating to our products and services, including reservation confirmations, receipts, technical notices, updates, security alerts, customer support, and administrative messages. These are not marketing communications, and you may not opt out of these communications unless you terminate your account with us.

For us to verify user accounts and their respective activity and to identify any violations of our Terms and Conditions and Privacy Policy, we may link or link or combine user information with other personal information to understand your needs and provide you with a better integrated and customized experience, for billing purposes, and to effectively provide or improve the Service.

We may share your personal information with other users when you have authorized the Company to do or as otherwise described in this Privacy Policy. We also work with various affiliates, third-party vendors, consultants, and other service providers. Our third parties may include vendors who provide payment information authorizations or fraud detection services to us and other third parties. To use certain services, such as booking reservations and making or receiving payments, we may require payment information. By submitting your payment information through our services, you consent to the sharing of your information with marinas and our third parties that provide payment processing services. As explained in the Terms, these Payment Processors may store your Payment Information in order to use our marina payment services through our services in the future. We do not save your full credit card number in our databases or servers, but we may, for example, retain the last four digits for identification purposes associated with transactions through our services. Our third parties may also provide services such as data collection, reporting, ad response measurement, and site analytics, as well as assistance with delivery of relevant marketing messages and advertisements. Marketing third parties may view, edit, or set their own cookies. Our third parties and the Company may also place web beacons for these marketing third parties. The use of these technologies by marketing third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

5. NEREID STORE, TRANSFER AND SECURE DATA

The security of your personal information is important to the Company, and we strive to implement and maintain reasonable and commercially acceptable security procedures and practices appropriate to the nature of the information we collect to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. If your payment information is being transmitted to or through our services, it will be protected by encryption technology, such as Secure Sockets Layer (SSL). To be clear, we do not save your payment information and we do not have direct control over or responsibility for your payments. Our contracts with marinas that receive your payment information require them to keep it secure and confidential.

We cannot guarantee that transmissions of your payment information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by us or our third parties. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your account on our services with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. For all authorized data transfers we make, whether internally or through our third parties, we will only transfer data for the limited and specified purposes in this Privacy Policy or otherwise specified at the time you gave consent. Our third parties are obliged, under contract where applicable, only to process transferred data for the limited and specified purposes consistent with the consent you provided, as well as to provide at least the same level of privacy protection as we do under this Privacy Policy. We will take reasonable and appropriate steps to ensure that your transferred data is effectively processed in keeping with this Privacy Policy. Our third parties are required to notify us if they can no longer meet their obligations and will stop processing your data or take other reasonable and appropriate steps to remediate. As of the date of such notification, we will take reasonable and appropriate steps to stop and remediate unauthorized processing.

6. USERS PERSONAL DATA AND CONTROL

You may be able to access, change, modify, or restrict access to your personal information and other information through the services, or upon request. You may also have the right to lodge a complaint with your local data protection authority where you reside. If your account is administered by an organization and you are not the administrator, you must refer to that organization’s policies regarding your personal information and contact your administrator accordingly. We do not control, nor are we responsible for, the policies set by organization administrators. It is your responsibility to ensure that your personal information is current, correct, and accurate. We will make all commercially reasonable efforts to provide you with or remove your personal information from our databases and servers upon request, as feasible, and as required under applicable laws and regulations. However, we may retain your personal information and any other information necessary in order to pursue legitimate business interests, conduct audits, comply with and demonstrate compliance with legal obligations, resolve disputes, and enforce our agreements. Likewise, if you post or share information publicly or with other users, certain information may remain even after you have terminated your account or requested the removal of your Personal Information. Furthermore, in some cases, we may not be able to remove or supply you with your information, in which case we will let you know why. If fulfilling your request would reveal information about another person, or otherwise violate the rights and freedoms of others, we will notify you that we cannot act on your request for such reasons. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features or services of our services and you will not enjoy the fully NEREID experience. We have a free mobile application for a variety of mobile devices, which we constantly optimize by regularly updating our web platform. The application and mobile web platform process the personal details you provide us in much the same way as our web platform does – and they allow you to use location services to find accommodation nearby your marina or port. With your consent, we may send you push notifications with information about your reservation and more.

Following the European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you provide us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

For further information about your personal information and how to control, change or erase them, contact us through email at support@nereid.gr. You are the ruler of your personal information according to Privacy Policy.

7. USER REVIEWS

When you make a reservation in a marina and later you leave, the Company, after any accommodation booked through us, may invite you to submit a guest review. The invitation may ask for information about the accommodation, the surrounding areas, and the destination. If you do not want to make a personal review, you have the alternative option to display your feedback anonymously on the website. By completing a guest review, you agree that it can be displayed based our Terms and Conditions, for example, the relevant accommodation information page on our web platform, in our mobile application, in our social media accounts, on the website of the relevant accommodation or on our third parties website, to inform other travellers. If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritise guest reviews. We may use the information in your lists or in other destination-related information, you share with us in anonymous form – unless you have included this information in your public profile – to help other travellers find the right destination.

8. COOKIES

8.1 WHAT IS A COOKIE?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (together referred to as “Cookies”).

8.2 WHY ARE COOKIES USED?

Web pages have no memory. If you browse from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognised as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use, and your search criteria. They will also make sure you are recognised when you return to a website.

8.3 DO ALL COOKIES DO THE SAME THING?

No, there are different types of cookies and different ways of using them. Cookies can be categorised based on their function, their lifespan, and according to who places them on a website.

8.4 HOW DOES NEREID USE COOKIES?

• Functional cookies: We use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches, and the accommodation you viewed earlier. These functional cookies are not strictly necessary for the functioning of our web platform, but they add functionality for you and enhance your experience.
• Technical cookies: We try to give our visitors an advanced and user-friendly web platform that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our web platform, to make it function correctly, to create your user account, to sign you in, and to manage your bookings. These technical cookies are necessary for our web platform to function properly.
• Commercial cookies: We use third-party cookies as well as our own to display personalised advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed, and the prices you have been shown. Commercial cookies may also be used by selected third parties to display their products and services through our website.
• Analytics cookies: We use these cookies to gain insight about how our visitors use the web platform, to find out what works and what does not, to optimise and improve our web platform, and to ensure we continue to be interesting and relevant. The data we collect includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only collect anonymous data. Our third parties may also use analytics cookies to learn if their customers make use of accommodation offers integrated into their websites.

8.5 HOW CAN YOU RECOGNISE THE COMPANY’S COOKIES AND WHO HAS ACCEESS ON THEM?

You can find our Cookies in your browser settings. Only NEREID has access to NEREID Cookies. The third parties Cookies can access Cookies placed by third parties.

8.6 DOES NEREID USE THIRD PARTY MARKETING AND ANALYTICS COOKIES?

NEREID uses the services of recognised online advertising and marketing companies. NEREID may also use third-party providers for analytical purposes. To enable their services, these companies need to place Cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

8.7 HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which Cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain Cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

8.8 DOES NEREID USE WEB BEACONS?

NEREID sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that either is delivered to your computer as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse the traffic patterns of users to optimise the travel-related services we bring to you.

9. PRIVACY POLICY UPDATES

We may update or revise this Privacy Policy from time to time at our sole discretion, with or without prior notice to you. In case we implement any changes to this Privacy Policy, you are advised to look into the date of this document, which notifies the last time that this Privacy Policy was updated. In such way you will be able to trace the latest modifications in the document. If such changes are material, we may notify you of the updated Privacy Policy by email. You are free to decide whether to accept a modified version of this Privacy Policy, but accepting this Privacy Policy, as modified, is required for you to continue using our services. Accordingly, if at any time you do not agree to be subject to this Privacy Policy or the modified Privacy Policy, you may no longer use the Service.

10. CONTACT US

For further information about our Privacy Policy or accessing, changing and deleting your Personal Information, please visit https://nereid.gr/ or contact customer support via email at support@nereid.gr.

Thank you for your trust in us!

Company: ETHERASWARE P.C.

Web platform: nereid.gr (NEREID | The future of yachting experience)

Support: support@nereid.gr

Address: Steliou Kazantzidi 47 Street, Thessaloniki, Greece

Postal code: 57001

VAT number: EL801886666

Registration Number: 165196106000